Privacy & Data Practices
What we collect
When you place an order, submit a quote, subscription, job, outgrower or lab-sample form, or contact us, we collect the details you provide (name, phone, email, address, and the content of your request) to fulfil that request. Guest checkout does not require creating an account.
Payments
Card and Mobile Money payments are processed by Paystack; we do not store your card or MoMo PIN details ourselves. Cash and bank-transfer orders are recorded with the details you provide for delivery and reconciliation.
Analytics
We only load analytics after you accept the cookie banner. Analytics data is aggregated and used to understand which pages are useful, not to identify individuals.
Your data
We keep order, quote and application records only as long as needed for fulfilment, accounting and legal record-keeping. To ask about, correct, or request deletion of your data, contact us at info@grainypalacefarm.com.